05 Analytics
See what actually closes.
Response times, pipeline movement, agent workload, and revenue by source — computed from the conversations themselves, not from what somebody remembered to log at the end of the week.
- Dashboard refresh
- Live
- streamed, not polled
- History retained
- 24 mo
- on Growth and above
- Scheduled reports
- Daily+
- email or WhatsApp
- First reply
- 42s −96%
- Deals won / week
- 38 +11
- Chats answered
- 94% +29pt
16:00 is your slowest hour. The agent now covers it.
01 What it does
The four things you will use every day.
-
Response time that means something
First reply and full-resolution time, split by agent, shift, and channel. Percentiles rather than averages, because the average hides the customer who waited two hours.
-
Pipeline you can trust
Stage movement is derived from conversations, so the board reflects reality without anyone dragging cards on a Friday afternoon.
-
Workload before burnout
Open threads per agent, reply volume by hour, and a fair-share view that shows who is quietly carrying the queue.
-
Exports and scheduled digests
CSV and XLSX exports, a read-only link for your accountant, and a Monday morning digest in WhatsApp or email.
02 Why it works this way
Reports that survive a Monday meeting
Most CRM dashboards fail for one reason: they depend on humans logging activity. Replai derives its numbers from the message stream, so the report and the reality cannot drift apart.
Where a number is estimated rather than measured — attributed revenue, for instance — we label it as an estimate and show the assumption behind it.
03 Getting it running
Set up on the onboarding call, not over a quarter.
Your implementation partner does these steps with you, on your real number, while you watch.
-
Nothing to instrument
The metrics come from conversations you are already having. No tagging discipline required.
-
Pick your four numbers
Pin the metrics your team is actually judged on to the top of the dashboard.
-
Send it where people look
Schedule the digest into the WhatsApp group your managers already read every morning.
Next step
Ready to see it on your own inbox?
Thirty minutes, your real WhatsApp traffic, no slide deck. We will tell you honestly whether Replai is the right fit.
Replai is invite-only and quoted per team, so there is no signup form and no public price list. Both start with the same call.
- sales@usereplai.site
- Mon–Fri, 09:00–18:00 WIB