01 Retail & e-commerce
Answer the "masih ada stok?" question in one second, not one hour
Marketplace and Instagram traffic lands in WhatsApp asking about stock, size, price and shipping. It is the same six questions, all day, and every unanswered one is a cart someone abandons.
- Repeat questions deflected
- 71%
- Median first reply
- 8s
- Nights included
- Carts revived
- 184
- Per month, one seller
01 What lands in this inbox
The messages, in the words your customers actually use.
We read design-partner threads before writing a single automation. This is the raw material the AI agent and the scoring model are tuned against.
Kept verbatim, mixed language and all — because that is how the question arrives, and what the agent has to understand.
- masih ada stok yang size M?
- ongkir ke Bekasi berapa?
- bisa COD?
Unassigned · waiting for a first reply
02 Before and after
What breaks today, and what we set up instead.
What breaks today
- Repetitive stock and price questions eat the whole shift
- Orders confirmed in chat never make it into the order system
- Nobody follows up on the cart that was almost paid for
What we set up instead
-
AI agent on the six FAQs
Stock, price, size, shipping cost, payment methods, store hours — answered from your live catalogue, instantly, in either language.
-
Abandoned-checkout revival
If a chat reaches price talk and goes quiet for 24 hours, a follow-up goes out once — never twice.
-
Order handoff
Confirmed orders push to your store or spreadsheet through webhooks, so chat and fulfilment stop disagreeing.
Where this comes from Configured with three marketplace sellers handling 2,000–6,000 chats a month across Shopee, Tokopedia and Instagram.
03 Modules involved
No bespoke build. These parts, wired for your trade.
Every configuration on this site draws on the same five modules. This one leans on the following.
- 03
AI agent: chat & voice
Trained on your catalogue. Replies in text, talks on WhatsApp calls.
Open the module - 04
Workflow automation
Visual triggers, conditions and actions. No code, no glue services.
Open the module - 01
Shared WhatsApp inbox
Route every chat to one owner, keep the history when staff leave.
Open the module
Next step
Ready to see it on your own inbox?
Thirty minutes, your real WhatsApp traffic, no slide deck. We will tell you honestly whether Replai is the right fit.
Replai is invite-only and quoted per team, so there is no signup form and no public price list. Both start with the same call.
- sales@usereplai.site
- Mon–Fri, 09:00–18:00 WIB